Refund policy

Refund and Return Policy

Thank you for shopping at SaltVsBug. We take great pride in the quality of our products, and every order is carefully inspected before it leaves our facility. Because we offer specialized items, we enforce a strict policy regarding returns and refunds. Please read the terms below carefully before completing your purchase.

1. All Sales Are Final

We operate under a strict All Sales Are Final policy. Once an order is placed, processed, and shipped, it cannot be canceled, exchanged, or refunded. By completing your purchase on our store, you explicitly agree to these terms.

2. No Refunds for Change of Mind

Please ensure you want the product before finalizing your checkout. We do not offer refunds, exchanges, or store credit for "change of mind," buyers' remorse, or accidental orders. We encourage all customers to review product specifications, sizing, and details thoroughly before purchasing.

3. Damages and Defective Items

We stand behind the quality of our products. If your item arrives damaged, defective, or if you received the wrong item entirely, we will gladly make it right.

To report a damaged or defective item, you must meet the following criteria:

  • Inspection Window: You must inspect your package immediately upon delivery. Any issues must be reported to us within 48 hours of the delivery date shown on your tracking number.

  • Proof Required: You must email us at gubabug@hotmail.com with your order number, a brief description of the issue, and clear photos or a short video demonstrating the defect or damage.

  • Resolution: Once our team reviews and approves the evidence, we will arrange for a replacement unit to be shipped out to you at no additional cost.

4. Shipping Costs & Undeliverable Packages

  • Shipping fees paid at checkout are non-refundable.

  • It is the customer's responsibility to provide a correct and complete shipping address. We are not responsible for packages that are lost, stolen, or returned to sender due to insufficient or incorrect address details provided at checkout.

  • If a package is returned to us by the carrier, the customer will be responsible for any additional shipping fees required to re-send the item.

5. Contact Us

If you have any questions regarding our policy or need to report a genuinely defective item upon arrival, please do not hesitate to contact our customer support team directly at:

📩 Email: gubabug@hotmail.com